Last updated on 1st July 2025

All quotations and bookings made with GosRaha Journeys (“we” / “us” / “the company”) are subject to the following terms and conditions (‘these Terms’), which will form the basis of the contract between the Client (“you” / “the Client”) and us (collectively referred to as the “parties”).

As your agent and on your behalf, we therefore contract and operate with the relevant third-party service providers subject to the specific terms and conditions of property owners, suppliers and other travel-related operators that we use (hereinafter referred to as the ‘Third-Party Suppliers’). These Third-Party Suppliers are carefully vetted and selected by us. These Terms, including the terms and conditions of Third-Party Suppliers referenced in this contract shall apply to all enquiries, advice, quotations, tour packages or estimates addressed to, provided by or bookings made by us.

Upon confirmation of booking (as defined below) you agree to these Terms as well as any Third-Party Supplier terms and you do so on your behalf as well as on behalf of the rest of the travellers included in your booking. Please read them carefully as they are legally binding.

1. Deposit and Securing your Booking

a. To enable us to start curating your perfect travel journey through Kenya, we will require a non-refundable deposit of $300. This is used for various administration costs when curating your bespoke itinerary.

b. In order to confirm your booking, you need to make payment to us of a 50% deposit of the total amount (less the $300 already paid), as reflected in your quotation (‘confirmation of booking’). Further and in addition to the deposit:

i. 100% of the cost of air travel must be paid up front, as air tickets need to be issued immediately; and

ii. additional deposits may be required for peak season travel and specialist products and services or as a result of a Third-Party Supplier requirement.

c. Save where expressly stated elsewhere in these Terms, all of the deposits paid in terms of this clause 1 are non-refundable due to the various commitments that we will make as part of the planning for your booking. We therefore recommend that you acquire travel insurance at the time of your booking in order to cover this non-refundable deposit (please refer to the travel insurance section below).

d. The outstanding balance is due not less than 60 days prior to travel.

e. If a booking is made less than 60 days prior to travel, the full 100% cost of the booking (“total booking price”) must be paid up front.

f. Failure to make the required deposit(s) means that we will be unable to confirm the booking for you. 

g. Prices and availability are subject to change until such time as the deposit has been received by us.

h. Where applicable, we require updated copies of all passports upon confirmation of a booking.

i. Upon final payment you will be issued with your final details, vouchers and air tickets (if applicable).

2. Prices and Payment

a. All payments must be made by electronic funds transfer (EFT), telegraphic transfer (SWIFT), or credit/debit card payment through a secure payment link sent by us. We do not accept cash or any other forms of payment. All payments will be processed in USD or GBP.

b. A failure to make any payments on or before the due date may result in your booking being cancelled and a forfeiture of the relevant deposit(s) paid by you.

c. All quotations and confirmations generated by us are based upon external supplier costs such as air fares, airport taxes, fuel surcharges, accommodation, car hire, park fees and gate fees which are outside of our control. These supplier costs are therefore subject to change until final payment has been received or, in the instance of air travel, until air tickets have been issued, and these costs will be for your account. GosRaha Journeys reserves the right to increase prices to cover increased costs, tariffs, and taxes received after prices are published and to reflect fluctuations in foreign exchange markets. GosRaha Journeys are under no obligation to give a breakdown in costs of any journey.

3. Changes to Bookings

a. Please note that you will be responsible to pay any additional charges arising from booking changes made, whether voluntary or involuntary, and this includes:

i. all costs and fees resulting from changes requested by you; and

ii. all costs and fees resulting from necessary changes caused by factors such as airline schedule or any event of Force Majeure (as defined below) affecting us and / or our Third-Party Suppliers.

b. We will make every effort to adhere to the confirmed itinerary. Where involuntary changes are significant, such as to accommodation or transportation, we undertake to provide a reasonable alternative at minimal or no extra cost, subject to the terms and conditions of any Third-Party Supplier. However, where you have declined a reasonable alternative or where this is not available, we will endeavour to provide:

i. a refund on the service(s), subject to the terms and conditions of the Third-Party Supplier;

ii. and/or assist you to identify alternative services, the costs of which will be for your account.

c. We will use our best endeavours to accommodate any voluntary changes requested by you, however, in addition to the additional costs arising from this change, including those charged by the relevant Third-Party Suppliers, we reserve the right to charge cancellation fees (referred to below) and / or additional administration fees of USD 20 per person per amended booking (‘administration fee’).

4. Cancellation and Refunds

a. You must make all cancellations in writing, and the onus of proof of delivery of the cancellation notice shall rest with you. If the cancellation is sent to us by email, you must obtain an email proof of receipt and retain written acknowledgement of receipt from us.

b. If you cancel a booking for any reason, whether in part or in full:

i. More than 60 days before departure, you will forfeit the non-refundable deposits already paid by you.

ii. 60 days or less before departure, you will be liable for 100% of the total booking price.

c. Occasionally, if we can obtain a waiver of cancellation fees or a refund from one or more of our Third-Party Suppliers, we will refund these amounts, less our administration fees to you.

d. We will try to confirm the required services after receipt of your deposit. In the unlikely event that we are unable to confirm the services, you will be offered alternative travel services. We will provide a full refund if the alternative travel services are not acceptable.

e. While we will make every effort to ensure delivery of the services in the confirmed itinerary, we reserve the right to cancel services where unavoidable due to circumstances beyond our control. In such event, we will provide a full refund on the cancelled service(s) only.

f. While we will try to avoid misquotation, we reserve the right to cancel a reservation without liability or penalty if an obvious error or omission leads to a material cost implication.

g. We will give no refunds for partly used vouchers or for no-shows.

5. Third-Party Supplier Terms and Conditions

All travel deals, discounted rates and third party products or services (including airline, transfer, car rental services, tour guide, permits, accommodation services, adventures and other similar products and services) which are advertised on our website or included in your quotation, are governed by the separate terms and conditions of the relevant supplier of the products or service. You agree that it is your responsibility to obtain and review these terms and conditions, as you will be bound by them.

6. Flight Rules

a. All airlines require passengers' full names as stated in their passports.

b. After air tickets have been issued, any changes or cancellations will be subject to the relevant airline’s terms and conditions applicable to that fare type. Should a refund be granted by the relevant airline, it may be subject to a delay. We will only be obliged to refund any amount once we receive it from the relevant airline.

c. It is your responsibility to check and correct any errors regarding your flight reservations that appear on the quotation or booking form, and we accept no liability for incorrect details you provided.

d. Airfares are only guaranteed once final payment has been received and the air ticket has been issued.

e. If any airline levies additional or increased airport taxes or fuel charges at any stage before your flight, you agree that such an increase will be for your account and shall be payable to us or to the airline if instructed to do so.

f. You must reconfirm all onward and return flights with the relevant airline at least 72 hours before your flight.

g. We cannot guarantee any airline seating or meal requests however we will endeavour to assist you.

h. Your baggage and personal belongings remain your responsibility at all times. We will not accept any liability for your misplaced baggage, loss or damage to your luggage, or personal effects. We recommend that you include such cover in your travel insurance.

i. Generally, unused air tickets from the date of their issue are considered to be expired, but may be submitted to the relevant airline for a possible refund. We will make every effort to assist you in obtaining any potential refund, but cannot provide you with any guarantees in this regard.

j. We will provide you with an e-ticket reference number together with a full itinerary, once the air ticket has been fully paid for.

7. Baggage Rules

a. You must ensure that you meet the baggage regulations of the airlines and charter companies you will use. If you do not adhere to these, your baggage may be delayed and/or transferred at an extra cost to you.

b. In particular, light aircraft flights have extraordinary baggage regulations that impact weight, structure and shape. Please ensure you are familiar with these regulations before travelling.

8. Passports and Visas

a. You must ensure that you meet the necessary travel documentation, permit and/or visa regulations of the countries you intend to enter, transit through or visit.

b. Your passport must have sufficient blank visa pages available in accordance with the regulations of the various African countries. A minimum of 2 adjacent blank pages per country to be entered, transited or visited is recommended.

c. Your passport must be valid for the prescribed period in the applicable regulations of the countries you will be entering, transiting and/or visiting. 6 months validity from the date of return of your travel is required.

d. If you are travelling with minor children, you will need to present the unabridged birth certificate for each minor child as well as a letter of consent from any absent parent(s) confirming that the children are allowed to travel with you. Please also refer to any applicable African countries’ Home Affairs websites for all updates in this regard.

9. Inoculation, Immunisation and Medication

a. You must ensure that you meet the immunisation, inoculation and medication regulations of the applicable African country which you will visit and that you have the required certification to reflect such immunisations and inoculations.

b. You must ensure that you are medically fit to travel.

c. We will not be held liable for any delays, costs incurred, or any other inconvenience caused if you are denied entry into a country due to incorrect documents or inoculations.

10. Travel Insurance

a. It is compulsory for every Client (and all members of a group or tour party) to have comprehensive travel insurance when booking your trip with us. You acknowledge that without such travel insurance, you will be responsible for all costs arising from any trip cancellation, re-routing or rescheduling or any emergency (medical or other) that may occur during your travels. We will not be held liable for any losses that you may suffer in this regard.

b. Please make sure that you have sufficient medical and travel insurance coverage in place to cover all medical expenses and associated costs during your trip.

d. We shall require written, documentary proof of such cover to be submitted to Us with signed quotation. Such cover must include amongst others cancellation due to illness, accident or injury, personal accident and personal liability, medical expenses, repatriation, the expenses associated with the cancellation or curtailment of a tour, loss of or damage to baggage. The Company will not be responsible or liable if the Client fails to take adequate insurance cover or at all. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Once the insurance has been confirmed and paid for, the Client will be issued with a policy document of the insurer. It is a complex document, which must be read before you initiate your travel so that you can address any queries you may have to the insurer prior to your departure. Not all travel insurance policies provide you with adequate cover for, amongst other things, adventure activities.

e. Upon request, we are able to source medical evacuation cover for you from providers such as AMREF Flying Doctors. This is advisable as many destinations within Kenya are remote and may require air evacuation in the unlikely event of any serious injury or illness.

11. Excluded Services

a. International and internal airfares unless otherwise specified in the basic itinerary;

b. costs associated with obtaining passports or entry visas;

c. airport departure taxes, unless otherwise specified;

d. excess baggage charges;

e. gratuities;

f. meals other than as specified in the basic itinerary;

g. beverages other than noted in your final confirmed itinerary;

h. activities not included in the final confirmed itinerary;

i. personal expenses such as laundry, communication charges unless otherwise specified in your final confirmed itinerary;

j. optional activities (which are subject to availability).

12. Special Requests

a. Special requests such as adjacent or connecting rooms, bedding requests, smoking rooms and special dietary needs should be advised at time of booking.

b. Please note that while every effort will be made to secure a special request, it cannot be guaranteed in advance of travel.

13. Waiver, Indemnity and Liability

a. All vouchers, receipts and tickets we issued to you are subject to the relevant Third-Party Supplier’s terms and conditions.

b. Participation in any tour or travel package arranged by us and provided by any of our suppliers (including but not limited to transportation to or from any venue) is undertaken at your own risk.

c. The Client, his/her heirs, dependants, executors, successors or their assignees hereby irrevocably waive any claims which they may have against GosRaha Journeys, its directors, employees, officers, agents and / or the relevant Third-Party Suppliers, for any form of compensation for damages which they may suffer due to injury and/or loss of any nature whatsoever, which includes accidents caused by the Client’s actions, injuries or death while on tour, in a vehicle or at any place during the tour or illness or death at any time after the tour or travels.

d. While we make every effort to engage quality Third-Party Suppliers to offer you travel products and services, we do not provide any warranties or guarantees regarding these products and services. We act solely as an agent for these third-party suppliers. You acknowledge that we do not have direct control over the provision of the services by Third-Party Suppliers and that we shall not be liable for any loss, damage, injury, additional costs, accident, delay or any other irregularity or dissatisfaction caused through any act, omission, error, default or quality of product or service of the Third-Party Supplier.

e. You indemnify GosRaha Journeys and its directors, employees, assignees and/or agents against any claim arising for any damages or loss which might be instituted against it arising from or in connection with the services contemplated in these Terms.

14. Complaints and Disputes

a. Any complaints should be telephonically reported to us at the time of the incident and followed up in writing to us, marked for the attention of the Customer Service Manager, no later than 30 days after the incident.

b. Complaints should be forwarded via email to shyam@gosrahajourneys.com.

c. We will acknowledge your complaint and endeavour to investigate it with the relevant service provider within a 30-day period, after which we will provide you with written feedback.

d. Although we will make every effort to assist in resolving the complaint, we cannot guarantee the satisfactory resolution of complaints for products and services outside of our control and for which we are not responsible.

15. Intellectual Property Rights

All of the content on this site, including text, graphics, logos, icons, designs, colours, layout, and trademarks, are and remain our intellectual property, protected by law, and you are not permitted to use these for any purpose.

16. Address for Notices and Service of Legal Process

a. The parties choose the following physical addresses at which any documents in legal proceedings in connection with this agreement may be served (i.e. their domicilia citandi et executandi) and at which any written notice in connection with this agreement may be addressed:

i. GosRaha Journeys Ltd:

P.O. Box 39081, 00623, Nairobi, Kenya.

ii. The Client:

At the physical/street address provided in the booking form

b. Either of the parties may change this address to another address, by way of a notice to the other party to this agreement, provided that such a notice is received at least 7 days prior to such a change taking effect.

17. Confidentiality and Data Protection

a. We shall use all reasonable measures to protect the confidentiality of the information, including personal information, which we collect from you for the purposes of your booking. We do however need to share this information with third parties such as airlines, hotels, transfer companies, restaurants and other partners in order to assess your potential holiday options and make the necessary arrangement and reservations. We will comply with the applicable privacy and data protections laws when doing so and we will only use and store this information for the purpose for which it was intended and for the period for which it is required. Please note that details are required for each traveller in your booking, including children.

b. By accepting our quotation and paying the required upfront deposit, you confirm that the information you have provided is correct and accurate and that you consent to GosRaha Journeys processing such information for the purposes described above.

18. Force Majeure

a. We cannot accept liability or pay compensation where the performance of our obligations is prevented or affected by any event which is outside of our, or our Third-Party Suppliers’, control. Such events shall include, without limitation, acts of God, war, threat of war, riots, civil rife, border closures, government acts, terrorist activity, industrial disputes, disasters, strikes, labour disputes, weather, fire, transport problems, disease, pandemics, epidemics, quarantine, or other such occurrences or events.

b. If we or our Third-Party Suppliers are impacted by a force majeure event we shall notify you as soon as possible and provide you with details of the nature or extent thereof.

19. Disclosure

a. It is recorded that the participation in any activity in your booking may expose you and the rest of the travellers in your booking to certain risks and / or dangers. You and each of the travellers in your booking hereby irrevocably waive and abandon all and any rights whatsoever which you and / or your travellers may have against GosRaha Journeys, any of our directors, employees, officers, agents and / or the relevant Third-Party Suppliers.

20. General

a. Where use of the word ‘including’ or ‘such as’ is made in these Terms followed by examples, such examples shall not be exhaustive in nature.

b. Save as expressly stated herein, there exists no warranties, representations, guarantees, promises, undertakings or inducements of any nature.

c. No amendment, addition or consensual cancellation of this agreement will be binding unless it is recorded in writing.

d. Save in respect of the Third-Party Supplier terms and conditions, these Terms together with the quotation contain all the terms and conditions of this agreement.

e. If any provision of this agreement is found by a court of law to be invalid or void, such provision will be severed from the remaining provisions, without affecting the remainder of the agreement.

f. Neither party shall lose any of its rights under this agreement if it does not immediately and in every instance insist on them.

g. This agreement shall be governed by the laws of the Republic of Kenya and shall be enforced by the courts within the Republic of Kenya.

h. You consent to the jurisdiction of the Magistrates’ Court, notwithstanding the fact that the amount involved may exceed the jurisdiction of the Magistrates’ Court.

i. If we have to bring legal proceedings against you to enforce payments of amounts owed to us, you shall be responsible to pay all costs incurred by us in collecting the payment.

j. You shall not be entitled to assign, transfer or novate your booking, or any right or obligation hereunder.

k. We may update these Terms from time to time. The Terms at the time of your booking shall apply to your booking unless we have to make changes as result of legislative or regulatory changes, in which case we will send the updated Terms to you. Please make sure that you read these amended terms and conditions carefully and raise any queries that you may have.

l. These Terms are binding upon your respective heirs, dependants, executors, successors, and assigns.